Legal Notices

1. Website Publisher & Company Identification

In accordance with international e-commerce best practices and applicable Hong Kong law — including the Business Registration Ordinance (Cap. 310) and the Companies Ordinance (Cap. 622) — the following information identifies the entity responsible for this website.

Company Name

Cell-R One Ltd

Legal Form

Private Company Limited by Shares – Hong Kong SAR

CR Number (Companies Registry)

80132374

Business Registration No.

80132374

Registered Address

Unit 826, 8/F Ocean Center Harbour City, 5 Canton Road, TST, Kowloon, Hong Kong SAR

Business Address

—

Share Capital

10,000 HKD

Director(s)

Dr Florian MARCAILLOU

VAT / GST

N/A – Hong Kong does not impose VAT or GST

Profits Tax

Applicable under the Inland Revenue Ordinance (Cap. 112)

Website

www.cell-r-one.com

Email

contact@cell-r-one.com

Phone

—

2. Website Hosting

Hosting Provider

IONOS

Address

7, Place de la Gare, BP 70109, 57200 SARREGUEMINES Cedex

Website

https://www.ionos.fr

Data Centre Location

Europe / USA

Data Transfer Protocol

HTTPS / TLS encryption

3. Publication Director

Publication Director

Dr Jean MICHEL, President of Cell-R One Ltd

Email

contact@cell-r-one.com

4. Nature of Products – PRP Kits & Applicable Regulatory Framework

4.1 Products Offered

Cell-R One Ltd offers for sale, via this website, Platelet-Rich Plasma (PRP) preparation kits and related medical/aesthetic devices and consumables, which may include:

• PRP centrifuge tubes and blood collection kits
• Blood processing consumables (anticoagulants, activator solutions)
• Needles, syringes and injection accessories
• PRP centrifuge machines and processing equipment
• Auxiliary consumables for PRP procedures

4.2 Applicable Hong Kong Regulatory Framework

The sale, advertising and supply of PRP kits is subject to the following Hong Kong legislation:

Medical Device Administrative Control System (MDACS) / MDCO

Voluntary registration scheme overseen by the Medical Device Division (MDD) of the Department of Health. PRP kits may qualify as Class II or Class III medical devices. Cell-R One Ltd participates in the MDACS where applicable.

Pharmacy & Poisons Ordinance (Cap. 138)

Applies if any component of the PRP kit is classified as a pharmaceutical product or poison. No pharmaceutical product may be sold or distributed without registration with the Pharmacy and Poisons Board (PPB).

Consumer Goods Safety Ordinance (Cap. 456)

Requires that all consumer goods supplied in Hong Kong meet reasonable safety standards. Cell-R One Ltd ensures products comply with applicable safety requirements.

Undesirable Medical Advertisements Ordinance (Cap. 231)

Prohibits advertisements making unauthorised claims regarding the treatment, prevention or cure of specified diseases or conditions. No content on this website constitutes a medical advertisement in breach of Cap. 231.

Import & Export Ordinance (Cap. 60)

Controls import and export of goods. Buyers are responsible for compliance with import regulations in their country of destination.

Trade Descriptions Ordinance (Cap. 362)

Prohibits false trade descriptions, misleading omissions, aggressive commercial practices, bait advertising and wrongful acceptance of payment.

4.3 Medical & Professional Use Disclaimer

5. Electronic Contracts & Order Process

5.1 Legal Framework for Electronic Contracts

Pursuant to the Electronic Transactions Ordinance (Cap. 553) (“ETO”), electronic records and electronic signatures have the same legal status as their paper-based counterparts in Hong Kong. Contracts formed electronically on this website are fully valid and binding under Hong Kong law.

In accordance with the ETO and established Hong Kong case law on clickwrap contracts, a binding contract between Cell-R One Ltd and the buyer is formed when the buyer:

• Reviews the Terms & Conditions and General Terms of Sale
• Actively ticks the acceptance checkbox or clicks the “I Accept” button before payment
• Receives written confirmation of the order by email from Cell-R One Ltd

Offers made on this website constitute an invitation to treat and not a binding offer. A binding contract is only formed upon Cell-R One Ltd's written order confirmation.

5.2 Pre-Contractual Information

In accordance with good e-commerce practice, the following information is made available to the buyer before the conclusion of any contract:

• Full description and specifications of the products offered
• Price inclusive of all applicable charges, before and after any discounts
• Payment methods accepted
• Delivery terms, timeframes and associated costs
• Returns, refunds and after-sales conditions
• Identity and contact details of Cell-R One Ltd
• The right to review and correct orders before final confirmation

6. General Terms of Sale

6.1 Pricing & Taxes

All prices are displayed in USD / EUR. Hong Kong does not levy Value Added Tax (VAT) or Goods and Services Tax (GST). Prices are therefore not subject to HK VAT.

Buyers in other jurisdictions are solely responsible for all applicable local taxes, import duties and customs fees.

6.2 Payment & Financial Security

Cell-R One Ltd accepts payments via credit card / bank transfer. All payments are processed via PCI DSS-compliant third-party payment providers. Payment card data is not stored on Cell-R One Ltd servers.

If Cell-R One Ltd operates any stored-value account functionality, it complies with the Payment Systems and Stored Value Facilities Ordinance (Cap. 584) and applicable Hong Kong Monetary Authority (HKMA) requirements.

6.3 Implied Terms – Sale of Goods Ordinance (Cap. 26)

To the extent applicable under Hong Kong law, the following terms are implied by the Sale of Goods Ordinance (Cap. 26) into every contract for the sale of goods by Cell-R One Ltd in the course of a business:

• Title: Cell-R One Ltd has the right to sell the goods (s.14 SGO)
• Description: Goods correspond to their description on the website (s.15 SGO)
• Satisfactory Quality: Goods are of satisfactory quality for their intended purpose (s.16 SGO)
• Fitness for Purpose: Goods are reasonably fit for the purpose made known to Cell-R One Ltd (s.16 SGO)

These statutory implied terms cannot be excluded in consumer contracts. In non-consumer contracts (B2B), exclusion is subject to reasonableness under the Control of Exemption Clauses Ordinance (Cap. 71).

6.4 Control of Exemption Clauses & Unconscionable Contracts

Any limitation or exclusion of liability by Cell-R One Ltd is subject to the reasonableness test under the Control of Exemption Clauses Ordinance (Cap. 71). Cell-R One Ltd will not seek to rely on any exclusion clause that is found to be unreasonable.

The Unconscionable Contracts Ordinance (Cap. 458) empowers Hong Kong courts to refuse to enforce, or to revise, unconscionable terms in consumer contracts for the sale of goods or supply of services.

6.5 Trade Descriptions & Unfair Trade Practices

Cell-R One Ltd strictly complies with the Trade Descriptions Ordinance (Cap. 362), as amended by the Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012. Cell-R One Ltd expressly prohibits the following on this website:

• False trade descriptions of goods or services
• Misleading omissions of material information
• Aggressive commercial practices (harassment, coercion, undue influence)
• Bait advertising or bait-and-switch practices
• Wrongful acceptance of payment without intention or ability to supply

All product descriptions, specifications and pricing information on this website are accurate to the best of Cell-R One Ltd's knowledge. Any suspected breach may be reported to the Hong Kong Customs and Excise Department (Hotline: 2545 6182).

6.6 Shipping, Export & Import Compliance

Cell-R One Ltd ships internationally subject to the Import and Export Ordinance (Cap. 60) and applicable destination country regulations. The buyer is solely responsible for:

• Payment of all applicable import duties, customs taxes and regulatory fees in the destination country
• Compliance with import and use regulations for medical devices in their jurisdiction
• Obtaining any necessary import licences or healthcare professional authorisations
• Verifying that products ordered are not subject to import prohibition or restriction in their country

Cell-R One Ltd accepts no liability for customs delays, seizures or refusals resulting from failure to comply with destination country import regulations.

6.7 Returns, Refunds & After-Sales Service

Given the medical nature of the products, returns are accepted only in the following circumstances: products delivered damaged or defective (claim must be made within 7 days of receipt), incorrect products shipped by Cell-R One Ltd, as required by applicable consumer protection law.

To initiate a return, contact Cell-R One Ltd at contact@cell-r-one.com within the applicable timeframe, providing the order reference and photographic evidence of the defect.

Returned products must be unused, in original sealed packaging, with all documentation.

6.8 Limitation of Liability

Subject to the Control of Exemption Clauses Ordinance (Cap. 71) and applicable consumer protection law:

• Cell-R One Ltd's total liability shall not exceed the value of the order giving rise to the claim
• Cell-R One Ltd shall not be liable for indirect, consequential, special or punitive damages
• Cell-R One Ltd shall not be liable for loss of profit, loss of business or loss of opportunity

These limitations do not apply to any liability that cannot be excluded by law.

7. Intellectual Property

All content on this website — including text, images, photographs, graphics, logos, icons, videos, software, database structures and overall layout — is the exclusive property of Cell-R One Ltd or its licensors, protected under applicable copyright, trademark and intellectual property laws.

Any reproduction, representation, modification, publication, adaptation or exploitation, whether total or partial, by any means and on any medium, without the prior written consent of Cell-R One Ltd, is strictly prohibited and constitutes an infringement of intellectual property rights, which may give rise to civil and/or criminal liability.

The trade mark “Cell-R One” and associated logos are trade marks of Cell-R One Ltd. Unauthorised use is strictly prohibited.

8. Personal Data & Privacy Policy

8.1 Data Controller & Applicable Law

Cell-R One Ltd acts as data controller for all personal data collected through this website.

Cell-R One Ltd complies with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong SAR, enforced by the Office of the Privacy Commissioner for Personal Data (PCPD).

For users resident in the European Economic Area (EEA), the General Data Protection Regulation (GDPR – EU Regulation 2016/679) also applies to the extent Cell-R One Ltd processes their personal data.

8.2 Data Collected

Cell-R One Ltd may collect:

• Identity data: name, professional title, healthcare licence number
• Contact data: email address, phone number, postal address
• Order data: products ordered, transaction history, delivery information
• Technical data: IP address, browser type, pages visited, device data, cookies
• Payment data: processed via PCI-compliant third-party providers only

8.3 Purpose & Legal Basis

Personal data is processed for:

• Order processing and fulfilment (contractual necessity)
• Customer account management (contractual necessity)
• Healthcare professional status verification (legitimate interest / legal obligation)
• Customer service and after-sales communications (contractual necessity)
• Legal and regulatory compliance (legal obligation)
• Website analytics (legitimate interest / consent)
• Direct marketing (explicit consent only)

8.4 Data Retention

Personal data is retained for the period necessary to fulfil the above purposes, and for a minimum of 7 years to comply with Hong Kong tax and commercial law obligations.

8.5 Rights of Data Subjects

Under the PDPO (and GDPR where applicable), you have the right to:

• Access your personal data held by Cell-R One Ltd
• Request correction of inaccurate data
• Object to use of your data for direct marketing purposes (PDPO s.34)
• Erasure / right to be forgotten (GDPR users only)
• Data portability (GDPR users only)
• Lodge a complaint with the PCPD (Hong Kong) or your local supervisory authority

Data Subject Requests: privacy@cell-r-one.com  |  PCPD Hotline: +852 2827 2827  |  www.pcpd.org.hk

8.6 Cross-Border Data Transfers

Personal data transferred outside Hong Kong is subject to the restrictions in section 33 of the PDPO. Cell-R One Ltd ensures adequate safeguards are in place before any such transfer. For EEA residents, transfers are conducted in compliance with GDPR Chapter V (Standard Contractual Clauses or equivalent).

8.7 Cookies

This website uses cookies. By continuing to browse, you consent to cookie use in accordance with Cell-R One Ltd's Cookie Policy. You may manage cookie preferences via your browser settings or our consent management tool.

9. Medical Advertising Restrictions (Cap. 231)

Pursuant to the Undesirable Medical Advertisements Ordinance (Cap. 231), Cell-R One Ltd confirms that:

• No content on this website constitutes an advertisement making claims regarding the treatment, prevention, alleviation or cure of any disease, condition or ailment listed in the First or Second Schedule to Cap. 231
• All product information provided is technical and factual in nature, intended for qualified healthcare professionals
• Cell-R One Ltd does not make any therapeutic claims in relation to PRP kits that are not supported by clinical evidence and regulatory approval
• Healthcare professionals using PRP kits are responsible for ensuring their promotional and clinical communications comply with applicable medical advertising laws in their jurisdiction

10. Professional Use & Buyer Responsibility

By placing an order on this website, the buyer represents and warrants that:

• They are a qualified healthcare professional or a duly authorised entity permitted to purchase, import and use PRP kits in their jurisdiction
• They hold any required professional licence, medical registration or import authorisation
• They have verified the regulatory status of the ordered products in their country
• They will use the products in accordance with applicable professional standards and guidelines
• They will not resell products to unauthorised third parties

Cell-R One Ltd reserves the right to request proof of professional qualifications or import authorisation before processing any order, and to refuse or cancel any order at its discretion.

11. Governing Law & Dispute Resolution

These Legal Notices, and any dispute arising from or in connection with the use of this website or the purchase of products from Cell-R One Ltd, shall be governed by and construed in accordance with the laws of Hong Kong SAR.

The parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong SAR. Cell-R One Ltd also accepts submission of commercial disputes to binding arbitration under the Rules of the Hong Kong International Arbitration Centre (HKIAC), at the election of either party.

Consumer dispute resolution: Consumers may lodge complaints with the Hong Kong Consumer Council (www.consumer.org.hk) or the Customs and Excise Department in respect of alleged breaches of the Trade Descriptions Ordinance (Cap. 362).

12. Hyperlinks & Third-Party Content

This website may contain links to third-party websites provided for informational purposes only. Cell-R One Ltd has no control over external sites and accepts no responsibility for their content, privacy practices or availability. The creation of hyperlinks to this website by third parties requires prior written authorisation from Cell-R One Ltd.

13. Amendments to These Legal Notices

Cell-R One Ltd reserves the right to update or modify these Legal Notices at any time. The applicable version is the one published on the website at the time of the user's visit. Users are encouraged to review these notices regularly.

14. Contact Information

General Enquiries

contact@cell-r-one.com

Legal & Compliance

contact@cell-r-one.com

Data Privacy (PCPD)

privacy@cell-r-one.com

Customer Service / Returns

contact@cell-r-one.com

Medical Enquiries

medical@cell-r-one.com

Registered Address

Unit 826, 8/F Ocean Center Harbour City, 5 Canton Road, TST, Kowloon, Hong Kong SAR

Phone

—

Complaints (Customs & Excise)

+852 2545 6182 (24h)

PCPD (Privacy Commissioner)

+852 2827 2827 / www.pcpd.org.hk

Appendix – Key Hong Kong Legislation Referenced

Companies Ordinance (Cap. 622)

Company registration, directors' duties, disclosure

Business Registration Ordinance (Cap. 310)

Business registration obligation and BR Number display

Electronic Transactions Ordinance (Cap. 553)

Legal validity of e-contracts, e-signatures (amended Jan 2024)

Personal Data (Privacy) Ordinance (Cap. 486)

Data protection, PCPD oversight

Trade Descriptions Ordinance (Cap. 362)

Unfair trade practices, false descriptions (amended 2012)

Sale of Goods Ordinance (Cap. 26)

Implied terms: title, description, quality, fitness

Control of Exemption Clauses Ordinance (Cap. 71)

Reasonableness test for exclusion clauses

Unconscionable Contracts Ordinance (Cap. 458)

Protection against unconscionable contract terms

Consumer Goods Safety Ordinance (Cap. 456)

Safety standards for consumer goods

Supply of Services (Implied Terms) Ordinance (Cap. 457)

Implied terms for service supply

Pharmacy & Poisons Ordinance (Cap. 138)

Pharmaceutical product registration and control

Undesirable Medical Advertisements Ord. (Cap. 231)

Medical advertising restrictions

Import & Export Ordinance (Cap. 60)

Import/export controls

Payment Systems & Stored Value Facilities Ord. (Cap. 584)

Payment and stored value facilities

Inland Revenue Ordinance (Cap. 112)

Profits Tax applicable to HK businesses